From the office of the Maryland Attorney General:
AG Gansler Secures Settlement from Jones Junction Auto Group; Consumers’ lost right to defend themselves, had cars improperly repossessed
Attorney General Douglas F. Gansler announced today that his Consumer Protection Division has secured a settlement from the operators and management companies of six Harford County vehicle dealerships over allegations that they forced consumers to waive their right to a legal defense if they defaulted on their financing agreements.
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“One of the core tenets of our justice system is an individual’s right to defend themselves in court before a judgment is entered against them,” said Attorney General Gansler. “The sales contracts consumers were made to sign at these dealerships took away that right, potentially leaving them on the hook for thousands of dollars before they had the opportunity to tell their side of the story.”
According to the settlement, consumers who purchased vehicles at six car dealers in Bel Air — Jones Junction, LLC, t/a Jones Toyota/Scion; Jones Automotive, LLC, t/a Jones Chrysler/Jeep/Dodge; Bel Air Nissan; BAN Motors, LLC, t/a Bel Air Hyundai; BAN Automotive, LLC, t/a Bel Air Subaru; and Jones Bel Air Motors, t/a/ Jones Kia, collectively known as Jones Junction Auto Group – were told to sign confessed judgment notes in which they promised to pay all or a portion of their vehicles by a certain date, and if they failed to do so would automatically forfeit their right to defend themselves.
Under state law, it is an unfair or deceptive trade practice to use a contract that contains a confessed judgment clause waiving a consumer’s right to assert a legal defense to an action.
The Division also alleged that consumers who defaulted on their financing agreements had their vehicles repossessed without being provided proper notice, rights to redeem the vehicle or any liability that still might be owed even after a repossessed vehicle is then resold, in violation of the Maryland Consumer Protection Act.
The settlement prevents any of the aforementioned dealers from using or enforcing a confessed judgment clause in a contract, forces them to dismiss any pending legal actions filed against consumers to enforce any confessed judgment notes, and prohibits them from repossessing any vehicle until they comply with the laws involving vehicle repossession. It also requires the dealers to mark as satisfied any judgments obtained against consumers that were based on a confessed judgment and requires the dealerships to inform the three major credit reporting agencies that each judgment or illegally repossessed vehicle was erroneously entered and that any negative information resulting from that should be stricken from the consumer’s credit records.
The settlement also requires Jones Junction to pay restitution to consumers equal to amounts that they were illegally forced to pay. Jones Junction must also pay $115,000 in penalties and costs to the Division (which may be reduced to $50,000 if Jones Junction complies with all settlement terms).
I purchased a new car from them and had nothing but problems. My new car, not even a year old needed the rotors turned. The tires were wearing unevenly due to a design defect of the car. I said to the service rep when I tried to get them to stand behind their product, “boy, wish you would have told me that before I bought the car,” to which he sarcastically responded, “then you never would have bought the car.” He was trying to be cute but came off as a jerk. They never did make things right so I traded my two-year old car on something else at a different dealership. That was my experience with them.
Jones Junk-tion
I never bought a car from them (mainly because the first time I tried, the salesman insulted me, and the second time I caught him in an obvious lie), but I did have to pay to replace parts on my car that their mechanic damaged while fixing something else. I’d rather walk than buy a vehicle from those sorry jokers.
Miss Gulch, so you basically dumped your problem on someone else. Why didn’t you pursue the lemon law?
Sometimes you have to do what is best for you. I know I couldn’t afford to drive a car that was falling apart around me while trying to get the manufacturer to make it right (less than 1% of vehicles qualify as lemons). And if it was a design defect, it should be well known if potential used car buyers read the reviews before they purchase. As always… buyer beware.
Well said, Real World. I once had a car that came under the Lemon Law and when all was said and done, it took a very long time and I received very little money, no where near what it would have taken to replace the car. The attorney involved benefited, however. That I think is the only party that came out on the good side of things. I have found on this site that many people talk about things they know nothing about and seem to only want to put others down by calling them names, like “liar.” Mr. Headleigh Assleigh doesn’t know the details of what I shared with the dealer where I traded my car in. They could look in their specs and tell me all about the factory defect.
You need to get your head(ly) out of your as#(ly).
Jones Junction doing something shady? You don’t say…
I guessed it was Jones when I saw the headline. I bought one car from them and it will be a cold day in hell before I go back.
Ditto… will never purchase from them again..!
My brother bought a truck from them. a week later the rear end went out. they refused to repair. it’s good the word is getting out about them.
we bought a car from Jones Subru and they told us they paid our current car loan off, kept us there for hours, then when we went to sign papers they through them to us and wouldnt let us read them, when we got home they infact did not pay car off rolled it into new loan, next day placed several phone calls to them and never returned them so we went back they said to late there is nothing can do. then went for oil change said tires needed rotated when we wouldnt pay the cost to have it done, they made us sign rights to jones for lifetime away,
Car salesman are the lowest of the low. For the most part anyone that has anything to do with car sales will lie, cheat,steal and threaten to sell a car. The big dealerships are especially corrupt. I’ve found that the luxury car dealerships ( Lexus, BMW, Infinity,etc ) are much more honest and responsible. However, most people can’t afford these types of vehicles. Anyone who has a lawyer friend or who can afford one would be wise to take him to the dealership when purchasing a vehicle.
You just insulted thousands of men and women, 99.9% of whom work 12 hour days and are as honest as any other people trying t support their families.I believe we have all had bad experiences with any sort of companies and employees. I can tell you from personal experience that customers can be the biggest liars of them all. Just look at the comment from the person who traded their car full of problems in without informing the dealer or regard to any future owner of that vehicle.
Your a Moran! The salesman ot do what there told to do. It’s not there choice, AT ALL! It’s a proven and documented fact that majority of buyers are liars and that’s what complicates the process so much. But you Probably got a deal the dealer didnt even want to make, yet the salesman fought on your behalf and they needed to make there minimum commison of 50 bucks. Yet you think the salesman should suck your dick after spending hours trying to help you and oy making 50 bucks?!! Not to mention I know your type… You either have bad credit and your feelings hurt because you couldn’t get lower then a 20% interest rate, or after your repo and bankruptcy you couldn’t get a new 4 Runner instead you had to get a Cavalier, or your the person who shopped all the dealers prices without even reading the fine print”Moran hello” expecting the dealer to honer it, and to make you happy they do, except your still not happy because now you want theowest rate possible to. Dealers are there to make money. If you go to a dealer and treat them with respect, accept that they are a business and they are there to make money they will give you a fair deal. Just because you think your 1972 Pinto is worth 20,000 and it’s not you think Salesman are slime. News Flash….Kelly Blue Book don’t mean shit!
Hey Dean,
You probably work at Jones the way you talkin.And for your information moron is spelled this way not MORAN
I’m sure glad that’s all you could say about that statement. Good thing you were able to use google to look up the spelling, not to bad for me typing a long statement on a small phone keyboard and not have other misspelling.
Fascinating writing skills Dean Moran.
Gosh, I hope you don’t work for Jones! Is your name Moran? or are you a moron? Dealers lie all the time. I personally like the no haggle price guarantee and I will check with other dealers and go through the song and dance routine. Dealers will keep rebates and charge you the listed price and as having some experience in the field, at least 20% of the buyers out there will pay full price and walk out. The sell you worthless warranty plans, ding and dong plans and rust proof what notts. Once time the dealer told me that if I garage keep my car that I would need the rust proof stuff to protect the car and another told me that if I keep my car on the street I need it as well. Worst business model in the world for sure. I look forward to a root canal more than a car dealer unless I go to CarMax.
Carmax for Life…
News flash!!!! Carmax inflates prices by at least $3000-$4000 over book. The no haggle gets the morans every time.
The thing is Chris, my son just bought from CarMax and their no haggle price was lower than Jones. I am talking new cars here and Jones tried to tell him that the $1500 Nissan rebate wasn’t possible with his financing from Nissan, turns out it was.
I have purchased two cars from CarMax and found them to be fair with their prices and I rather pay more for not having to haggle with a salesperson and his/her manager tell me that they are giving away the car and that they don’t make more than a $100 on the deal. I always comparison shop with a couple of dealers and I wouldn’t pay more knowingly but CarMax is worth the drive there…
I could care less about some made up “book value” or Kelly Blue Book, they are all rigged in some way. The best way is to compare two or three dealers and make your best deal.
I brought my car from Jones Kia last year and haven’t had any problems. I get awesome customer service whenever I go in.
Warning to all.
Avoid Jones Junction
They take photos of your Driver’s License when testdrive.
They do not have a privacy policy and are doing two dangerous things to compromise consumers.
1. Checking your credit
2. Putting you at risk of someone taking your license photocopy and creating a false license and subjecting you to Identity Theft.
Avoid these dealerships.
It is mandatory for all dealers to obtain a photocopy of a drivers license for a test drive and credit must be takin if you want to purchase a car. If your paying cash bare minimum they must run a OFAC on you. You must be another dead beat with bad credit that do t pay there bills. MORAN
There you go again, calling someone Moran. How do you know that Moran is their name? Are you some kind of … wait for it … MORON!?!?!?!?
Any one making a statement like that should be named Moron, including yourself. Such absolute idiots, thinking a test drive can be done and you do not have to show your license. The Sales staff as well as management want to know who there employees are with and there car as well. Salesman have been murdered on test drives. Don’t be upset there’s car dealers for people like you, It’s called buy here pay here.
Dean, You must be a car salesman! Learn how to spell before you put people down!!!! WOW!
Dean –
You’re wrong and you can’t spell..
It is not “mandatory for all dealers to obtain a photocopy of a drivers license for a test drive”.
Dealerships do not need a photocopy of your license to run a credit check.
You should refrain from prevaricating.
P.S. I pay cash for my cars and have 805 credit score.
Have a nice day.
Dean is not wrong about this.
It is mandatory to obtain a drivers license before a test drive for many reasons.
A drivers license must be show in order to not only run but obtain credit. Your credit cant be run without permission.
Im in the business. This is facts.
Thanks Dean for the comment. Those of us in the business thst do try to earn an honest living dont make prices or decisions and often have to go thru alot of bull for tgat $50.
Chris
Car dealers cannot force a customer to provide a photocopy of their driver’s license for any reason.
Not for test drive and not for credit.
A car dealer may require a customer show their driver’s license before a test drive.
And if a customer wants to get an auto loan through the dealership the dealership may need the customer’s driver’s license number.
Jones Junction cannot force a consumer to give them a photocopy of their Maryland Driver’s License for a test drive or any reason.
But they can refuse to let you test drive a vehicle if won’t show your license.
Yes of course you have to show them your license.
But they don’t need a photocopy of it.
Did you ever think that the photocopy might be as simple as the safety of the employee. They are getting into the car with all of you crazy people. Might be best to know who you are if you kidnap a saleperson
Harford Old Timer –
Did you ever think that the dealership is putting the customer’s identity at risk.
Jones Junction has no privacy policy or data protection.
So the next time you go for a test drive and the salesperson disappears with your license you should wonder what is happening to identity.
And months later when you identity is stolen you won’t know how the thieves got your information.
Have a nice day.
Right you don’t wanna give your license then no test drive but you have a choice. I guess you would let someone you don’t know take your car out and not know anything about them, who they are, addresS etc. If you don’t want to do that then don’t test drive a car. There is NO DEALER in the world who is gonnaeet you drive a car without your license, and if the salesman by some chance does he is fired
Dean –
You must have difficulty reading.
Of course you should comply with a request to see your driver’s license.
You should never let an auto dealership photocopy it or swipe the information onto a skimmer or computer.
Have a nice day.
Years ago, my husband and I needed another vehicle. We looked at the used cars at Jones. It was a horrible experience. We test drove several cars, all of which needed work done to them. But my husband liked the Toyota we drove. They agreed to give the car a front end alignment, but would not give us a warranty for any longer than 30 days. We were there that day for several hours. When we had finally had enough of the bullcrap, we asked for our keys back (they were appraising the trade in value on our current car). They refused. The third time we asked for the keys, my husband yelled loud enough that every other person in the building stopped talking and looked at us. That is when I threatened to call the police and say we were being held against our will. The keys magically appeared and we left. IF JONES WERE THE LAST CARE DEALERSHIP ON EARTH, I’D WALK EVERYWHERE!!!
We had a remarkably similar experience at Jones. Finally had a showdown to get our keys and vehicle back. Went straight to Carmax and had a great experience.
I used to work at Carmax many years ago, and I was very impressed with all parts of the operation. They try really hard to hire the right people, and they try to take all the mystery and intrigue out of the business. Of course there are always bad experiences as well, that’s unavoidable, nobody is perfect, but they have (or had) all their ducks in a row. They take care of their employees, ran the work schedules thoughtfully, and tried to help people make informed buying decisions.
Personally, I never saw any funny business with the financing. Some of the folks with poor credit got really high rate loans, but that’s the business. At least they were straight up loans.
Probably the best example I can give is the fact that they tried to avoid leasing new vehicles, though the makers generally require them to do so, and part of the reason they avoid it is because for most people in most circumstances, a lease is probably not the best financial decision.
I hope they have been able to keep things going well over the years.
I was looking to buy a 2013 Hyundai Sonata so went to Jones twice. First time went with my husband and we were approached immediately, received a test drive then an offer. I still wanted to look around so I came back by myself and after walking around 20 mins wasn’t approached so eventually asked for help. They seemed annoyed but gave me an offer with a price that was ABOVE the sticker price on the car! I was truly shocked and disgusted to see the difference of how they treated me when my husband was and was not around. I hope fellow females do NOT go to Jones. I wound up driving to Towson to buy the same exact car :).
They treat their salesman like poop. I’ve heard from several in the know that salesman are getting checks for 0…that’s right ZERO!!! Oh, and F&I guys too, getting checks for ZERO after a months hard work. Over the past 1.5 to 2 years the place has gone to Donkey doo. Sad!!! Used to like them, but won’t buy there anymore till things change. My understanding is, that since they have a new owner majority now, since then, it’s really bad….don’t know how they are staying in business.
So lets re-cap, Car Shoppers were screwed, Dishonest Car Dealer was caught, Candidate Gansler gets his name in the news while the polls are open, Crooks are fined. So – Jones writes off the cost of the fine as a cost of doing (crooked) business but.. Who gets the money??? Not the customers who were screwed, oh no too late for them the State gets the money, Gansler still gets his free commercial and the customers are still screwed. Typical Maryland Corruption they scream “we won one for the little guy!!” But the little guy didn’t get squat!
Correct. The “little guy” was also the one who footed the costs of this judgement and ended up with nothing. What a wonderful world we live in.
Went there for oil change ,when i went to pick it up oil all over front of hood and inside veh. Will not let them do that again
So let me get this straight. Jones junction floated you money for a down payment for a vehicle, and they had u sign a document that stated you would pay upon an agreed date , that you agreed to. Allowing you to get your vehicle that you needed now instead of waiting. People are so ignorant.
The issue is that Jones was using a contract clause that is not legally binding in Maryland against a consumer. You can use a confessed judgement clause in a commercial transaction (between two businesses), but not a transaction with a consumer.
Most consumers do not know their legal rights and aren’t going to think they need a lawyer to review the mountain of paperwork they sign when they buy a car, so they can be easily victimized by scumbags during the process.
What do you people expect from a place that has people doing lines of coke in the bathroom? Over 3/4 of the people who work here are on or using drugs.
I have been working for Jones for four years.. the dealership has been going down hill for the last two years. There is a huge drug problem there at the dealerships. There are employees that are receiving $0 paychecks. Jones for a lifetime is a gimic to get you to buy a car. But there are good people there that work hard. Its probably going to get worse or be sold now that the old man has passed away(rest in piece, great guy).
If not that drunk! Several occasions been in the Nissan Showroom only to see the managers and salesman half drunk!
I made sure the manufacturer heard about the sales manager I dealt with, and his liquid lunch.
But it sounds like you still bought your car there though. And, really, do you think the manufacturer gives a s**t about the dealer’s sales manager?
if they did a drug test they would lose half of the dealership trust me I work there and it is the most drug infested dealership I have ever seen Harford county police needs to run a sting on that place
Feel free to contact the Harford County Sheriff’s Office and offer your cooperation. I think they would be happy to oblige you, unless, of course, Jones is a large contributor to Sheriff Bane’s campaign for reelection to the position of Sheriff.
We need another “cash for clunkers”. You turn in a working vehicle, the dealer sells u a new car at inflated prices and they are supposed to destroy the working vehicle. (Sure) That sure worked well. Thanks obama. Cardin and babs
Having had the pleasure of dealing with the owners I can tell everyone there is a reason they suck.
Just like a fish they rot from the head down.
Here is a suggestion for the jones’s, your shit does stink and treating people like they are beneath you will hopefully one day come home to roost you buncha dicks.
I have to admit I not surprised that Jones was the culprit in this case. I once paid them for new windshield wipers that they failed to install – thank goodness it rained the very next day or I wouldn’t have had any redress – their computer was down when it was time for me to pay. More than once the plug was loose when I had my oil changed.I won’t buy from them again. It is such a shame that they are so dishonest. I have a laundry list of complaints, yet when I first bought my current Subaru in 2005, the whole dealership was different. Their service has declined so much.
The one guy I talked to last year left a bad taste in my mouth.
I saw a car I liked there,. Wanted to talk Kelly Blue Book pricing. Dealer didn’t want to so I left. Got a call the next day, dealer said we could talk KBB, I set up an apt and he showed me a inflated KBB printout for the car that I wanted. None of the specs matched. When I questioned him and asked him to pull KBB.com up on the computer at his desk to talk apples to apples, he told me “I don’t have the internet on my computer!”
Needless to say that was the end of the conversation.
I could believe him if it turned out that he bought his computer from Jones.
I think Jones can be an okay place to buy a car, so long as you are an informed consumer– it’s up to you to pick the right car, and understand the car-buying process. And read the paperwork.
I think Jones is a horrible place to get service. I have heard from others that this depends on which car brand/maker division you are dealing with, which makes sense and some can probably do their job right, some can’t.
But service at the Subaru division is horrendous. For a while we would only take the car there for the free oil changes and I got the rest of the work done elsewhere. This of course undermines their entire financial plan, but it is the service they offered as part of the purchase agreement. In time it became apparent that they simple didn’t want to provide the service. We called several times to request an appointment, but were told it was not needed. Yet when we get there, a simple oil change took at least 35 minutes, and at most 1 hour and 45 minutes– that one being the last time we bothered. They let my wife hand out in their showroom with a toddler for almost 2 hours doing an oil change which they told her would take 45 minutes. I assume that either it takes them so long as a way to convince us not to come back and save them money, or because they are just that bad at their jobs.
Additionally, since we get all the other work done at another Subaru dealership we get mailers from both with their specials and coupons, and without fail, the same service at Jones costs more than the other dealership. Once a cabin air filter service was on “sale” at Jones for $99.95, and it was on sale at the other dealer for $49.
Friends don’t let friends go to Jones.
Why the hell would you buy a Subaru anyway?
Maybe because we have two now with a combined mileage of over 200k and 12 years of ownership and the non-maintenance repairs have totaled about $150.
Any other questions?
I am planning to buy a car from jones but these comments saved me from wasting my money thank you guys.
I bought a brand new 2011 Nissan Pathfinder from Jones in Oct. of 2011. The finance department saw me with only my husband the first few times we went there. When it was time to sign the documents I came with my 4 year old and nursing infant. It was quite the experience, but I quickly signed and informed them my husband would be in route shortly. When my husband arrived he read the contract and noticed they rolled 6K into the cost of the new vehicle from my old vehicle, which they told me they would pay off and not roll into my new vehicle. When my husband confronted the finance person he said “oh my bad man, your girl didn’t notice, just sign here”. They ended up having to write us a check for the money they rolled into our new car deal. Fast forward to the summer of 2012. I took my truck in for a routine oil change once I arrived home with my vehicle, I went to take my kids for a walk. I opened the trunk and noticed my $300 stroller was missing. I called Jones and they reviewed surveillance footage and admitted that it had been stolen from their facility. The final straw, Fall 2013. I took the truck in for service. They had my Pathfinder ready and facing route one. I arrived moments before closing. Was rushed out the door. I noticed once I put the truck in drive that the light near the barracks was red which was great because I was able to pull right onto Belair Road without stopping! I had my two young children with me and my husband only 3 cars ahead of me. As I approached the first light I start to apply my brakes and noticed the vehicle jerking. I didn’t panic, but still tried to brake before hitting the vehicle in front of me. There was no where else to go but right into the 4Runner in front of me. Doing less then 30mph I totaled my pathfinder with only a quarter mile on it since leaving the dealership. My airbag deployed, my children were horrified, and my husband watched the incident from his side mirror. Jones immediately brought me a loaner vehicle, and acknowledged that they sprayed tire cleaner directly on my tires, and that could have caused the accident. After my insurance inspected the vehicle, it was noted that tire cleaner was caked onto my rotors and created the a brake issue. While I am currently seeking legal advice, I am underwater in my previous vehicle and making payments for a vehicle I no longer own. I am fortunate that my children and I were safe, but I will never buy another vehicle from there.
In this day in age, why do people leave anything of value in their automobiles, regardless of if its at the “shop” or parked in their neighborhood? Talk about self ownage.
Because we shouldn’t have to empty our vehicles for a 30 minute oil change?
Do you empty your purse before going to the salon, in case someone rifles it while you’re getting your hair dyed?
Who said it was a 30 minute oil change? It could have taken half a day, or longer. Nice ASSumption. If it’s only 30 minute oil change, it would have been easy to watch over your automobile, eh?
Most shops are not liable, as you sign and agree on the terms and conditions.
The world is full of creeps, and due diligence like not leaving expensive items out for someone to steal sounds like a good idea, doesn’t it?
Totaled Pathfinder, hopefully your husband laughed seeing you eat shit.
Sorry to hear about your situation “Totaled Pathfinder.” I am not affiliated with any business, but I find some interesting, common sense things I should mention.
Some facts, I assume Jones Junction Service has a disclaimer, waiver or something a customer visually can read about lost items in a vehicle and the shop’s responsibility. I take it you understood and signed?
I would also suggest you slow down and take the time and effort to check your vehicle more cautiously next time. Testing the brakes, steering, etc. Instead of attempting to make the traffic light, rember where you said you didn’t have to Stop? Someone was in a hurry, no?
You didn’t mention it, but attempts to apply the emergency brake or risk transmission damage by shifting to “Park” could have potentially avoided a “Totaled Pathfinder.”
I wish I could attach a picture of my car just 3 months after purchase form this awful place. Diving home (a 11/2 hour drive on interstates and back roads) the front driver side tire comes off the ball joint, the shaft arm comes out of the transmission, and numerous other issues. All this happened luckily when I was 5 minutes from home, otherwise I could have been injured or injured others or worse. I was told from the lovely rude ignorant mechanics that the cost I fix it all would be $1400 and they could try to get me a loaner for a small ($100/day) fee on top of it. Long story short, after many words with this stupid moronic place, my car was fixed for only $786 and I plan on trading it as soon as I settle my lawsuit with them. They sell vehicles that have not passed inspection, they cheat the paperwork for said inspections, and they are after money and that’s it. They don’t care about their customers one but and it is obvious In the way the mechanics talk to you.
The good news is that if your female and you want to work there you can make it very far. Well that’s of your willing to “hook up” with Steve Smeltzer. His poor wife, or should I say ex-wife. This is the same guy who I see in church every Sunday claiming to be a Christian man.
SS has ruined that organization….and until hes gone or it is bought by someone who knows what they are doing….it will never change or it will go under. How do you let your top sales person walk? How do you knock 30 to 40 percent off of salaries and expect to get the same out of those mgrs.you just cut? It is beyond stupid. Like I said earlier in a post…salesman chasing their money to get paid…getting zero for a paycheck!!!! Its ludicrous. Jones numbers are and have been in steady decline since SS took over. Before SS took over…the place eas blustering with sales…you had lots of traffic…most sales people were busy. Now..its like a mortuary. I know…I take my car their for service…ive seen the changes as a customer..and its not good. As long as who’s running it now continues…it will continue its decline….shame!!!!
I have been to Jones Junction once in the Nissan Parts Department for about 2 minutes.
There has to be 50 Automotive dealerships in Harford County, and double, if not TRIPLE the amount of Automotive service facilities. Why on EARF’ would anyone keep going back to the same place they got bad service not once, but twice, but thrice, HELL… Didn’t Einstein define that as insanity? Yet people keep doing it, and it’s not working out for them, regardless. HAH.
Kharn Cob is right, we shouldn’t expect to have to “remove our belongings” from our automobiles when we hand over the keys to someone else for a given amount of time. What’s the smart thing to do? Leave both of your Rolex watches that you wear one on each arm, on the dash inside your vehicle? Hold up “Big D,” Rolex? Really? Yeahhh boy. Why did I mention Rolex, they’re expensive, right? Sure they are. Why in the hell did that person need to mention the “$300 Stroller”? Kind of a moot point, amiright? Theft is theft, right? Regardless if it’s your two rolex watches someone steals, or your Mac Donalds Napkin you wipe your face after you ate two Big Macs and Large frencher fres. Don’t try and reply and downplay the logic of value, answer the question first. Theft is theft, regardless of value, am I correct?
To the person with 805 Credit Score and pays cash for car’s, that’s real great. Thump your chest. Hey, why do you think my nickname is “Big D”? 11.5″ of hard sausage. Let me help you out visually, imagine a baseball bat cut in half, and an apple put under one of the pieces.
Have a nice day.
This has got to be one of the best responses I have read here in a long time. Thanks for the laugh, “bat boy”! LOL
The ballsy thing is that the employee stole a STROLLER.
They’re big, they’re bulky, and they’re not something you’d expect to see moving around in a garage. A service writer, lot boy or mechanic could pocket a watch, a wallet or cellphone easily, but they would have had to carry the stroller in plain sight of everyone in the area to whereever they put it. And apparently not one employee asked what they were doing…
I agree, without knowing if the vehicle was left over night, or something more to the fact, we will always be at “three sides of the story,” much like everything else. A LOT of people always leave out details to help articulate their side of the story in stuff like this, not necessarily saying the poster who had the unfortunate luck did so.
I think AS A CUSTOMER, it’s also your responsibility to “check over your vehicle” to the best of one’s ability after the work is performed. How can anyone “thumb down” that advice?
If you have children in the car, I would have at least made sure nothing was leaking, and tested the brakes.
One thing is for sure, if a school bus ran into the back of a car at a traffic light because of multiple area’s of negligence, driver not function checking, repaired parts not installed correct, whatever, you can BET FOR SURE that parents would be in ULTIMATE RAGE mode critiquing everything that SHOULD have happened to not prevent that FROM happening.
Okay where to I start.
1) in order to take a test drive at any dealership you have to provide a current drivers license. The dealership will make a copy however that copy is to go back to the customer or it gets shredded if that customer does not purchase a vehicle from them. If they do then it goes in their file. They also do this to protect the dealership as well as the sale people. Some dealerships still require the sales person to take test drives with customers, others do not so by providing the license is a way to have something in hand in case the customer doesn’t return with the vehicle.
2) of course they rolled over the difference into the loan of the new car. Think about this would you trade a car in to your dealership for $5,000.00 but the customer owes 18,000.00? So what are you just going to loose $13,000.00 on a deal? No your going to roll over the difference into the loan of the new car.
3) if a few of you say you work for Jones and it’s that bad then why do you still work there? Common sense would tell ya to leave!
4) if you drug test every place people work then there would always be someone getting fired! No place is perfect nor is anyone!
AND
5) if you are such a church going person ten you wouldn’t be talking SHIT on the Internet about people!
Isthequeen writes –
1) in order to take a test drive at any dealership you have to provide a current drivers license. The dealership will make a copy however that copy is to go back to the customer or it gets shredded if that customer does not purchase a vehicle from them. If they do then it goes in their file. They also do this to protect the dealership as well as the sale people.
But you are incorrect.
You may be required to show your driver’s license for a test drive,
The dealership cannot require you to let them make a photocopy of it.
Oh and you’re foolish for saying – “The dealership will make a copy however that copy is to go back to the customer or it gets shredded if that customer does not purchase a vehicle from them. If they do then it goes in their file”
How can the owner of the license know that their photocopy has been shredded or that the salesperson made only one copy?
Do not let any business make a copy of your driver’s license unless they can show you the law that requires them to do so or allows them to.
Remember it’s your identity that’s at risk and you won’t be able to trace the person who stole at the dealership.
I just saw this article. You cannot trust them. I learned the hard way. They charge outrageous prices for repairs and it takes them 2 or 3 hours to change the oil in your car. Last summer they charged me $1,387.05 to replace the rear brakes and the battery in my 2002 Toyota Corolla. They never asked me if I wanted a written estimate or my old parts which they are required by law to do. They are very underhanded and when they ask to you sign under that paragraph of small print when you drop your car off at the service department don’t sign because it says in that small print that you are authorizing them to repair your car. They will tell that you are authorizing them to look at your car and to give you an estimate over the phone. When they called and told me how much it would cost to repair my car I told that I didn’t have enough money to pay and I would talk to my friend who might help me pay for then I would call them back. I got a text 2 days later telling me that my car was repaired. To make a long story shorter I had to go through an arbitration hearing to get my car back.
That happened to me as well so I do sympathize with your issue. By law, the do have to give you your car back even if you didn’t pay the bill. The shop can go to court and get a mechanic’s lien. My regular shop, not Jones will in fact diagnose the problem and call me back with a price quote and a let me have control over my options, ie fix it, delay it or any other options that I may have.
After reading the prior comments, my colleague and I have a combined eight years working for the jones empire and left after the obvious decline of the way not only the sales staff, the customers were treated as well. A lot of the comments that were posted are valid and some that are just plain out and out lies. Most sales people in the car business are out to make a living and feed their families. It is the unfortunate reality that they are caught between the dealership’s desire to maximize profits and the customers desire to pay as little as possible for the car. The end result is that your salesman becomes your advocate in trying to get you the best deal while trying to appease the powers that be. So in essence he is caught between a rock and a hard place when it comes time to strike a deal. It is not uncommon for a salesperson in the car business to use some sort of drug and or alcohol to cope with the amazing amount of stress that comes with the job I am not apologizing or making excuses but it is a reality. Not knowing if you will actually get a paycheck or not can be a great source of stress and Jones is not the only dealership that has an issue. Yes sales people do get 0 paychecks but that is after they have paid back the draw against commission they receive every two weeks. If they do not sell enough cars to offset and exceed the amount of money they have been paid prior to commissions, then they wind up owing the dealership on the next pay period. The dealership is only as honest or crooked as it’s leadership and the person pulling the strings at Jones has a level of integrity that leaves a lot to be desired. I am a salesman and I believe that if you help enough people get what they want then you will get what you want. My job is first and foremost to make the customer happy and in doing so will enjoy the fruits of my labor which is a paycheck. I do not need to rook or cheat anyone out of anything and keep in mind the horse trading that occurs in the car business is usually the result of the consumer trying to better an already discounted advertised price. I am not saying there aren’t dishonest salespeople out there, just as there are dishonest cops and politicians, so they do exist. I recommend finding a guy you can work with that seems to have your best interests at heart and sticking with him. It is usually the one who sells many cars a month as he has referrals and repeat business. Go easy on your salesperson, he works long hard hours, gets beat on by management and customers, and at the end of the day is left wondering whether or not he will get a paycheck, and if he doesn’t he goes home to get beat on by his wife.
I just really don’t like the haggle system. I always feel like I am taking a shower and I don’t want to drop the soap??? I avoid dealers unless service bays more than my ex-wife. Whenever I see both of them, the smell good and look great but both are about to take more of your hard earned money and you know those bitches are there to rip you off.
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Dear Jones Management –
You will never get my business ever.
One you have deceitful and despicable business practices.
Two you were very rude to me at not one but two of your dealerships.
Oh and I bought a new car just not from Jones.
And buying another in 2015, again just not from Jones.
Jones how do you like me now?
People are stupid. “Totaled Pathfinder,” did it ever occur to you to look over your vehicle and make sure everything seems, “OK”? Ding dong.
By your own admission, you were in a hurry. You didn’t make sure your automobile after being repaired BY SOMEONE ELSE was safe for YOU. Pop the hood, look under neath, check the lights, check the brakes before you leave? Its common sense isn’t it?
How can you thumb down my comment? Its like not checking the dipstick if you pay someone else to change the oil. WTF?